Time-saving internal tools

Starting from scratch

Understanding the support team’s needs was crucial to building a helpful product.

Optimized for speed

Receipt moderation speed increased by over 30%, saving the support team hundreds of hours per week.

A full suite of tools

A multitude of time-saving products allowed the support team to keep up with Ibotta’s massive user growth.

Pattern-based design

A simple but well-defined style guide allowed for design iterations that took days, not weeks.

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